Add New Post

Breakfast briefing

The Personalisation Payoff: Trust, Timing and What Drives Real Response

25 September 2025
Mary Ward House
Tavistock Square, London
8:30 – 11:30am

Register your interest in attending Plinc’s latest breakfast briefing. Join us for a deep dive into how trust, message volume and personalisation tactics are reshaping CRM, with fresh insight and a panel featuring senior CRM leaders from Moonpig and Marks & Spencer.

Learn more about the event

By clicking submit below, you agree to Plinc’s Privacy Policy and to us contacting you about our products and services, as well as other content that may be of interest to you. You can unsubscribe from these communications at any time.

What’s on the agenda

Join senior CRM and customer marketing professionals for a focused morning on what personalisation really delivers and how to do it better.

25 September 2025
Mary Ward House, Tavistock Square

  • Complimentary breakfast provided
  • New research reveal – The Personalisation Payoff – Be among the first to hear findings from Plinc’s latest national consumer survey that explores how trust, message volume and personalisation tactics influence customer response and where brands are falling short. Presented by Stuart Russell, Chief Strategy Officer at Plinc.
  • Panel discussion and Q&A – Hear from a panel of industry leaders in a discussion led by Stuart Russell on where teams should focus next and smarter personalisation.
  • Panellists include:
    • Rhea Fox, Marketing Director at Moonpig
    • Marie-Louise Lord, Senior CRM & Loyalty Manager (International) at Marks & Spencer
  • Networking

Invitation Only 

This event is by invitation only. Register your interest by completing the form. If you meet our attendance criteria, we’ll be in touch with further details.

Food for thought

Get the juices flowing with more resources on creating loyal, repeat customers.

Blog

Crew Clothing revamps customer data strategy with Unilyze

Crew Clothing have announced the onboarding of Unilyze, the Customer Data Platform (CDP) from Plinc (formerly Planning-inc), enabling the retailer to…

Blog

Leveraging first-party data and AI to drive purchase frequency

Discover how you can use first-party data and AI to drive purchase frequency and revenue.

eBook

One more time: Creating Loyal, Repeat Customers

Plinc’s first consumer behaviour report reveals how marketing and CRM professionals can drive customers of all ages to come back for more.

Can’t attend the briefing but still interested in learning more?

Get in touch for a virtual one-to-one session.

Request a one-to-one session