Account Manager

Job Title: Account Manager

Reports to: Account Director or Group Account Director

Role overview

We are looking for a talented individual to join our amazing Client Services team, to be at the forefront of driving transformation and growth for our clients. You will have had experience working with marketing technologies, supporting the planning and implementation of customer strategies in addition to drawing actionable insights from data analytics to help our clients to achieve their goals and aspirations.


Key responsibilities

  • Understand our clients objectives to proactively explore potential project opportunities that would be valuable to the client and profitable for Plinc alongside managing the existing roadmap

  • Develop, maintain, and grow client relationships to become the clients key contact and trusted partner

  • Liaising with relevant stakeholders to translate client requirements into data driven campaigns and reporting solutions, managing the end-to-end process to ensure that projects are delivered on schedule to specification

  • Helping our clients to measure success through tracking and analysis, interpreting data trends to converting insight into actionable recommendations

  • Effectively manage all client teams on the account, balancing client priorities with commercial impact to ensure we are efficiently using internal resource

  • Optimise the use of Plinc project management tools to accurately record and track time allocation to ensure project profitability


Essential skills

  • 2+ years’ experience gained within the direct/data marketing industry, preferably with demonstrable experience in working with both digital and offline datasets

  • Knowledge of the processes involved in developing and maintaining large databases for clients

  • Comfortable with analysis and interpreting insight to create actionable strategies

  • Familiar with best practice reporting and KPIs

  • Knowledge of Customer Lifecycle strategies across multiple channels

  • Degree level, IDM Diploma or equivalent and numerate



  • Annual Performance bonus

  • 25 days annual leave + additional days with service

  • Holiday Purchase Scheme – buy up to 5 days

  • 2 Community volunteer days

  • Pension scheme

  • Private Medical Insurance

  • Hybrid working environment

  • Gym membership discount

  • Employee Assistance Programme

  • Opt-in Private Dental Insurance

  • Workplace Nursery Scheme

  • Referral Bonus Scheme

  • Eye Care vouchers

  • Green Car Scheme

  • Cycle to Work Scheme

  • and more

Salary is based on experience

Apply here


📣 The State of Customer Data report is here!

Benchmark your brand’s data and marketing sophistication against the market. 

Access the report